General Troubleshooting Guide
If your app is not working properly or is buffering:
- Check internet connection. A secure and stable internet connection is required.
- Restart your app. Sometimes this can fix all issues.
- Clear App Cache. Go to Firestick Settings > Applications > Manage Installed Applications > EMP Streaming TV > Clear Cache and Data .
If you are experiencing buffering:
- Ensure you have a stable internet connection.
-
- Reset your modem/router and unplug your firestick. Reconnect everything and usually the problem will be resolved.
- If you have a large number of devices connected to your Wi-FI network they could be using a large portion of your bandwidth.
- If your internet connection is normal but Wi-FI signal is weak, you may want to purchase an ethernet adapter to connect your Firestick directly to your router. It can be purchased from this link:
-
- Download a speed test app from the Firestick app store. If you get a low speed result, consider contacting your ISP to have internet speed raised. 200Mbps download speed should be enough, but we recommend 500GB.
- As a last resort, consider using a VPN. Using a VPN is a great way to fix buffering issues. Please contact us to subscribe to Nord VPN. We are a partner/reseller and can provide a discounted yearly package.